ALL New Patients Must Complete Patient Information Sheet For Your Pain Management.
You could either send us the following information or bring with you:
The information provided here is a guide to what is to be expected. There may be variation in what is expected, however, if you have any burning question, feel free to contact DR CHOW CHOW and his team.
We routinely send an appointment confirmation information via text or email prior to your appointment. We understand that you might not be able to attend the appointment for some reasons. If you are unable to keep your appointment, please let us know with at least 48 hours notice, so your appointment can be offered to others might be benefit from. Appointments with the doctor are highly sought after due to the burden of Pain in our community.
Cancellation fees of 50% Consultation cost (Initial consultations and review consultations respectively) will be applied when appointments are cancelled under 48 hours notice.
If you were unable to provide any notice and not attend to scheduled appointments on two occasions, we will require a deposit at your request of rebooking.
We’ll never sell your data. Your information belongs to you. We’ll never see your personal data to third parties.
We collect some analytics which are 100% anonymous and do not identify you personally. Analytics allow us to understand how the service is operating and improve the pain care that people will benefit in the future.
Payment is requested before consultation with your doctor to allow the clinic to run efficiently and maximise your time spent to discuss about your care. You will be provided a receipt prior to your departure from the clinic.
We kindly ask you to use digital payment with contactless technology (such as PayPass, PayWave, Apple Pay, Google Pay) or direct debit with PayID. We also partner with AfterPay if you require a payment plan.
If you prefer to pay with cash, please make sure you have exact change as the Clinic deposits all cash at the end of the business day.
Our aim is to focus on your medical needs while minimising impacts on your daily routine.